Compass Help Center
How Can We Help?
Most answers are one click away in the Help Center. When you need us, send a support request: you get a case number at once, and we reply by email within one business day.
Find an Answer
Short articles on everything Compass does, written from what the platform actually does today.
Getting startedWhat Compass is, and your first five minutes.
My DeskYour private workspace: saves, collections, notes, clippings and follows.
The products and FlashThe daily cycle, when each product arrives, and which plan includes it.
Research: finding anything in the archiveSearch every published piece, narrow it down, and save the searches you repeat.
PDFs and dossiersKeep any article you can read as a branded PDF, and turn collections into dossiers.
Listening and reading in your languageNarration, Play my briefing, and translating any page.
Plans and billingThe four plans, their prices, and how to change or cancel.
Privacy and your dataWhat stays private to you, what we see only as totals, and what you control.
Ask APRYLThe Compass help assistant: what she knows and what she can do for you.
How APRYL Can Help
APRYL is the Compass help assistant, from APRYL AI. She answers in your own words, around the clock.
Ask APRYL
- Explains Compass: plans, your Desk, PDFs, listening and translation.
- Finds pieces and summarizes what Compass has published, citing each piece she uses.
- Does it for you: follow a topic, save a piece or play your briefing. Nothing happens until you confirm.
- Knows your account: your plan and what is on your Desk, and no one else's.
She gives no legal, financial or medical advice. When something needs our team, she can send a support request for you, with your conversation attached.
Send a Support Request
- 1
Choose the kind of request: account and sign-in, billing and plans, content, a technical problem, partnership or press, or something else. We ask only the questions that matter for it.
- 2
Describe what you need, and add a screenshot or a PDF if it helps. You see your case number as soon as you send.
- 3
We reply by email within one business day.
Signed in? Your name and email are filled in for you.
Questions
How quickly will you reply?
Within one business day, by email, to the address you give in the request.
I can't sign in. Can I still send a request?
Yes. The request form doesn't need an account. Choose Account and sign-in and tell us the email you use.
What should I include?
What you expected, what happened instead, and the page or piece involved. For a technical problem, a screenshot and the browser you use help most.
Is my request private?
Yes. It is used only to answer you, and it is never published, sold or added to a mailing list. See Privacy and your data.
Can I cancel or change my plan myself?
Yes, at any time, from Account & billing in the ⚙ panel or My Desk. Plans and billing shows how.
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